Return & Refund Policy

We want you to be completely satisfied with your purchase. Please read our policy carefully:

1. Eligibility for Returns

• Returns are accepted within 15 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Eligible products include: Shampoo, Face Wash, Gel, Wax, Hair Oil, and Neck Cream.

2. Non-Returnable Items

• Opened or partially used products.
• Products damaged due to misuse or mishandling by the customer.
• Any product not purchased through our official channels.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued to the original payment method used for purchase.

4. Exchanges

• Exchanges are available only for products that are damaged or defective upon arrival.
• Replacement products will be shipped once the returned item is received and verified.

5. How to Initiate a Return

• Contact our customer support at amit.dhyani111@gmail.com with your order details and reason for return.
• Our support team will provide instructions for returning the product.

6. Shipping Costs

• Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

7. Important Notes

• Ensure the product is securely packaged to prevent damage during transit.
• Refunds are processed only after the returned product passes inspection.